Need help? Call customer services on (03) 5831 6789.
Email customer care
We deliver goods Australia wide using Australia Post. Shipping & Handling cost are influenced by post code, size and weight of the product. Total cost of the goods or services offered include all appropriate shipping/handling charges and taxes once they are place in the cart. All prices displayed on this website are exclusive of shipping costs. Please contact us if you would like us to ship products overseas.
Returns & exchange
At Roly's Mobiles, our aim is to ensure that our customers are 100% satisfied. If you are not completely happy with a product that you purchased from this site, for any reason, you may return or exchange it within 14 days of your purchase providing the product and its packaging is returned to us in its original new condition and is accompanied by your receipt. Once your returned items have been received by us we will credit your card within 7 business days less the cost of postage paid by Roly's Mobiles. The refund will appear on your PayPal or credit card statement. Alternatively, Roly's Mobiles is happy to provide you with a credit on your customer account.
GENERALQ: How do I place my order? A: You may place your order online, over the phone or in person. The choice is yours. Q: Do you have a show room? A: We have a retail store selling everything to do with Mobile and UHF on the 76 High Street, Shepparton VIC 3630. You’re more than welcome to come by and view our products before you buy. We have most products and colour options available to view. Q: Is it safe to shop online? A: Yes, your information will remain secure always. Q: Are the items you sell in stock? A: Generally, yes, if the item you want is not available you will be informed of this by return email or phone. Q: Can you customise an Item for me? A: Sometimes yes, please email us or call us on (03) 5831 6789 to discuss your options. Q: Do you accept commercial and wholesale orders? A: Absolutely, please contact us on (03) 5831 6789 to discuss your requirements in detail. Q: What is your company ABN number? A: 36 146 839 616 PAYMENT Q: Can I pay by credit card? A: Yes, we accept Visa and Master Card. Q: Can I pay over the phone? A: Yes please call (03) 5831 6789 to place your order. Q: Can I pay the delivery driver? A: No, payment must be made before the goods are sent out. Our delivery contractors are not equipped to take payments. DELIVERY, RETURNS & WARRANTY Q: How much does delivery cost? A: Delivery cost is calculated based on distance and weight according to Australia Post API and handling fee of 10% (Australia wide). Q: Can I pick up the items I am interested in from your showroom? A: Yes, please see our contact page for details of our location and trading hours. Q: How long will it take to receive my goods when I order over the phone or online? A: We usually dispatch the goods within 2-3 business days. Once it leaves our facility you can expect local delivery within a day. Outside of the Shepparton delivery ranges from 2-7 days. Q: Are the goods insured while in transit? A: No.